About our General Inquiries Line volunteers
TCR receives daily emails and phone calls from the public requesting assistance. Inquiries vary and include questions about rehoming requests, making donations, help for stray cats, and volunteering opportunities. Each volunteer covers one day per week working remotely.
Our goal is to provide superior customer service by ensuring that all public inquiries are handled within 24hrs.
This role requires daily monitoring of your email. Training new members of the general inquiries team takes time. As such, we ask that applicants be available to commit to at least 6 months of their time.
Core Responsibilities
- Check email and voicemail messages at least 2 times per day (once in the late morning and once in the evening). Volume averages 4- 6 messages per shift.
- Return all incoming emails and calls from the public received during your shift.
- Clarify information requested and respond or forward it to the correct party for follow-up, or by directing the caller to the correct area of our website for more information.
Qualifications & Desired Skills
- Must be 18 years or older
- Customer service experience
- Excellent phone skills, enjoys talking to people
- Proficiency with Gmail and Google Docs
- Strong initiative and able to complete tasks with little supervision
- Reliable and highly organized
- Compassionate, patient, pleasant and positive nature
- Able to troubleshoot problems quickly and professionally
- Team player
Please apply today and join our amazing team! Thank you!
