Goal
The Adoption Assistant (AA) supports Toronto Cat Rescue’s adoption counsellors by monitoring our adoption inbox, tracking inquiries, and forwarding emails and voice messages from potential adopters to the appropriate counsellor. AAs are usually the first point of contact for adopters and are the first step in getting our cats from foster homes to forever homes.
We are looking to add to our team of administrative superstars. Each Adoption
Administrator is assigned a specific weekly six-hour shift that they perform remotely by themselves. We currently have two shifts available:
- Saturdays 3:00 pm – 9:00 pm
- Sundays 3:00 pm – 9:00 pm
Role Duties
- Monitoring voicemail and email messages throughout the assigned shift
- Logging inquiries into our online database
- Identifying the correct adoption counselor for each inquiry and forwarding incoming messages to them
- Gathering more information from potential adopters via phone or email if required
Skills and Experience
The successful volunteer will have the following skill sets and experience:
- Highly organized with a strong attention to detail and accuracy
- 100% reliable and able to commit to a weekly 6 hr shift: only one AA works each shift
- Solid computer skills, specifically relating to email, data entry and searching spreadsheets (no financial spreadsheet knowledge required). Toronto Cat Rescue uses the Google platform, so previous knowledge of Google apps is an asset, but not a requirement
- Ability to work remotely, and independently with little supervision
- Ability to troubleshoot occasional problems quickly and professionally
- Able to commit to the assigned schedule for a minimum of 6 months
Please note that this role cannot be performed on a smart phone. It requires access to a computer with internet access and a keyboard for data entry, as well as access to a telephone for picking up voice mail messages.
