Post Adoption Coordinator

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Goal
As a Post-Adoption Coordinator, you will be working alongside Post-Adoption Counsellors and assisting them by coordinating incoming requests by type and urgency and organizing case assignment to counsellors for medical and behavioural issues. The volunteer should have good organizational skills, availability and customer service skills. This role requires approximately 3-4 hours per week.

Qualifications & Expectations

  • Access to a computer/laptop. Proficient with Google applications (Google sheets, Google Docs, Google Drive, Smartsheets, etc.) and a willingness to learn.  

  • Strong teamwork, problem-solving skills and professional communication skills to work with staff and other volunteers on the Post Adoption Counsellor team.

  • Detail oriented, work ethic and ability to follow strict TCR Protocols and Guidelines, using good judgement.

  • Ability to remain calm under pressure and make difficult, objective decisions in accordance with TCR best practices philosophy and internal policies.