Adoption Counselor

Goal
Ensure TCR foster cats are placed in a loving forever home.

Help Us Make a Difference
Are you interested in helping cats and kittens find their forever homes? Do you like engaging with the public? Then this might be the volunteer role for you! Become a TCR Adoption Counselor today!

Adoption Counselors speak directly to the potential adopters over the phone and interview (or screen) adopters to ensure they are a good match for the cat they are asking about. This is a role that is performed every day for a small amount of time. You will receive inquiries daily and have 24 hours to follow up with them, this can be done whenever you are free during the day.

This may sound like a lot but not to worry - of course there is a team, so if something falls during a hectic time of day, a team member can always help you out. We offer 2-3 training sessions to go along with this role. The first is learning about our policies and how to perform the interview, and the second is practicing your skills and learning the database.

Essential Duties & Responsibilities

• Respond to adoption applications in a prompt manner

• Conduct screening conversations with applications via telephone

• Liaise with foster homes and other involved volunteers throughout the adoption process
  

Qualifications & Expectations

• Be available to spend approximately one hour per day volunteering

• Compassionate, patient, pleasant and positive nature

• Have daily access to a computer and telephone

• Highly organized

• Excellent phone skills, enjoys talking to people

• Team player

• Proficiency in Gmail and Google Drive

• Able to troubleshoot problems quickly and professionally

• Strong initiative and able to complete tasks with little supervision

• Reliable

• Knowledge of Toronto Cat Rescue is an asset

Training new members takes time. As such, we ask that applicants to commit at least 6 months and 8 hours a week of their time.