Adoption Counsellor

Goal
Ensure TCR foster cats are placed in a loving forever home in a timely manner.

Help Us Make a Difference

Adoption Counsellors speak directly to the potential adopters over the phone and interview (or screen) adopters to ensure they are a good match for the cat they are asking about. This is a role that is performed every day for a small amount of time. You will receive inquiries daily and have 24 hours to follow up with them, this can be done whenever you are free during the day.

This may sound like a lot but not to worry - of course there is a team, so if something falls during a hectic time of day, a team member can always help you out. We offer 2-3 training sessions to go along with this role. The first is learning about our policies and how to perform the interview, and the second is practicing your skills and learning the database.

Essential Duties & Responsibilities

• Respond to adoption applications within 24 hours

• Conduct screening conversations with applications via telephone

• Liaise with foster homes and other involved volunteers throughout the adoption process

Qualifications & Expectations

• Daily access to a computer and telephone

• Available about 2 hour per day

• Compassionate, patient, pleasant and positive nature

• Reliable, highly organised, and able to effectively work independently and within a team

• Excellent phone skills, enjoys talking to people

• Proficiency in Google Suite (Gmail, Google Docs, Google Sheets)

• Able to troubleshoot problems quickly and professionally

• Participate in mandatory training

• Knowledge of Toronto Cat Rescue is an asset

• Minimum 1 year commitment to the role