Post-Adoption Support

Toronto Cat Rescue strives to provide support to our adopters days, weeks or years after an adoption takes place. We are here to support you through the transition period that every cat goes through when they move into a new home. We also always take our cats back if their family can no longer keep them.

Please use this online form to contact one of our experienced Post­-Adoption Counsellor Volunteers if you have any questions or concerns about your TCR adopted cat, and we will get back to you shortly.  Inquiries are answered by level of urgency.

For information and helpful tips to help with the transition of life with your new cat, please make sure you read our Adoption Handbook.  Some of the topics in the handbook include:

  • Preparing your home for a new cat
  • Bringing your cat home
  • Litter box tips
  • Entertaining/training your cat
  • Troubleshooting common problems

To help assist you with any issues you may be having, we have answered some of your Frequently Asked Questions below.  Please note this does not replace the advice of a professional, but intends to help with some of the simple issues adopters face with their cats.

My newly adopted TCR cat has experienced health issues and I have been to my vet.  Will TCR reimburse me for my costs?

No, TCR is not able to reimburse your costs for a vet visit.  If you have concerns about your cat’s health within the first 7 days, please ensure you contact us using this online form.

My TCR cat is not eating and/or is lethargic.  What should I do?

If a cat hasn’t eating in more than 24 hours, it can potentially be dangerous for them because of how fast their metabolism is.  Try offering them a buffet of different kinds of wet and dry food to stimulate their appetites. Often warming up wet food in the microwave for ten seconds will encourage them to eat.  If your cat is not eating and also lethargic, please contact us via our online form and consider taking them to a vet.  TCR cannot reimburse for costs incurred at your own vet but if you are in touch with us we can assist you with vet care if we deem it necessary.

My TCR cat is sneezing, has watery eyes, and/or is congested.  What should I do?

It is very common when a cat experiences a transition that they start showing signs of a cold.  If the cat is eating and has a normal energy level, they can often beat the symptoms on their own.  If the cat is lethargic and/or not eating or has been experiencing symptoms for several days with no improvement, please contact us through this online form.   

Has my cat been dewormed?

All TCR cats have been treated at least once for worms. They are only treated again if there is a positive fecal test or evidence of worms after the first treatment. Rescue cats may need additional treatments.

My TCR cat has diarrhea.  What should I do?

It is very common when a cat moves to a new home that they develop diarrhea. This is most often due to stress and/or a change in diet. If the cat is on a good quality, consistent diet, the diarrhea should start to improve within a week’s time. If the diarrhea gets worse or is not improving or the cat is lethargic, please contact us using this online form.

Has my cat been tested for FIV/FeLV?

It is not standard practice for TCR to test our cats.  Some TCR cats have been tested for FIV/FeLV because they come to us already tested. TCR will test a cat for FIV/FeLV if the cat is experiencing health issues that lead us to believe that may be the cause. The cost of the test is prohibitive and both of these diseases are relatively rare.

I did not receive my cat’s health records.  Can they be sent to me?

Yes, if you did not receive your cat’s health records, TCR can (in most cases) provide them.  Please contact us through the online form and we will get back to you.

I am experiencing an allergic reaction to my new cat!  What should I do?

This is not uncommon!  There are several things you can do to adjust to your new cat.  Keeping the cat out of your bedroom, frequent vacuuming, purchasing an air purifier, and feeding your cat a good quality diet can all improve allergy symptoms.  If you have tried these tips or your reaction is severe, please contact us through our online form above.

How do I register for the complimentary month of pet insurance through 24PetWatch?

After you adopt your TCR cat, you will receive an email prompting you to sign up for the complimentary month of pet insurance.  Adopters must provide their contact information to 24PetWatch for the purposes of administering the insurance trial. It is the adopter’s responsibility to cancel the policy after the 30 day trial period.  The insurance will not cover pre-existing conditions such as upper respiratory infections. Please contact 24PetWatch for any questions or concerns.

Is my cat microchipped?  And if so, how do I register the chip to my name?

TCR does not microchip all of our cats prior to adoption.  In some cases, cats are transferred to us already microchipped.  When the adoption of your cat is processed, the microchip is automatically registered to your name.  You will receive confirmation of this by email. If you haven’t received confirmation within 10 days of adoption, please contact us via the online form.

I haven’t received a license for my newly adopted TCR cat.  What do I do?

All adopters residing in the City of Toronto will receive a mandatory cat license for one year.  It may take up to 4 weeks for your license to arrive. If you have not received it after that time, please contact us via our online form.

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